99bb's Responsible Gaming — Your safety is our priority
Entertainment should be a source of joy — not stress. 99bb provides multiple responsible gaming tools including deposit limits, time-out, and self-exclusion to keep you safe and well.
Why Responsible Gaming Matters
Online casino and betting is a form of entertainment. But like any entertainment, it is important to stay within limits. 99bb believes that awareness and self-control are essential for a healthy and enjoyable gaming experience. Before participating on our platform, every player should have a clear idea of their financial limits and time limits.
Gambling should never be considered a source of income. It is purely for entertainment — and you should only play with money that, if lost, will not create hardship in your daily life. At 99bb, we place responsible gaming at the heart of our core values.
Many of our users in Bangladesh are experiencing online gaming for the first time. For them, as well as for experienced players, 99bb ensures that every individual can play in a safe environment. Our support team is available 24/7 to assist in Bangla.
Our Responsible Gaming Policy
99bb protects every player by following the six core principles below.
Age Verification (21+)
99bb is for those aged 21 and above only. Age verification is mandatory at registration. Accounts belonging to minors are closed immediately and any deposited funds are returned.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 24 hours — to decrease it, the change is immediate.
Time-Out
If you feel you need a short break, take a time-out from 24 hours up to 90 days. During this period your account will be temporarily inactive and no transactions or bets will be possible.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. This allows you to keep your account closed from 6 months up to permanently. Reversing this decision takes at least 7 days.
Bet and Loss Limits
You can set a maximum bet amount per casino session and a maximum loss limit over a given period. Once the limit is reached, the system will automatically stop you.
24/7 Support
Our Bangla live chat team is always ready for any questions or assistance related to responsible gaming. Get immediate help whenever you need it.
Warning Signs of Problem Gambling
If any of the signs below appear in you or someone you know, you should seek help right away. 99bb is always here for you.
Continuously placing larger bets in an attempt to recover lost money — this pattern is known as "chasing losses" and is a serious warning sign.
Neglecting family, friends, or work to play, and developing a tendency to hide gaming sessions or lie about them.
Using money set aside for daily expenses, debt repayment, or family needs for gaming.
Feeling restless, irritable, or anxious when unable to play, and needing progressively larger bets to feel the same excitement.
Repeatedly trying to take a break from gaming but failing, and using gambling as an escape from stress or distress.
Get Immediate Help
If you feel gambling is getting out of your control, do not wait — contact our support team right now.
24/7 Live Chat — in Bangla
Your information will be kept completely confidential. Asking for help is a sign of strength — not weakness.
Protective Tools — How to Use Them
Go to Account Settings on 99bb to find the Responsible Gaming Tools section. Below is a detailed explanation of how each tool works.
Daily Limit
Set the maximum amount you will deposit each day. Once the limit is reached, it resets the next day. Takes effect immediately.
Weekly Limit
Set a total deposit limit from Monday to Sunday. Reducing the limit mid-week is immediate; increasing it takes effect from the following week.
Monthly Limit
Set the maximum total deposit amount for the calendar month. This is the most effective way to build a habit of playing within a budget.
Account Lock
Lock your account temporarily or permanently at any time. Notify the support team via live chat or email — they will act quickly.
99bb's Commitment
We do not just follow rules — we believe every player's wellbeing is our responsibility. 99bb firmly upholds the commitments below.
- Maintaining strict age verification to prevent minors (under 18) from accessing the site.
- Not targeting individuals in financial difficulty with bonus or promotional offers.
- Not sending any marketing communications to users who have self-excluded.
- Keeping responsible gaming tools accessible and free to use.
- Proactively reaching out to players when suspicious gaming patterns are detected.
- Using verified Random Number Generator (RNG) technology to ensure fair play.
- Keeping all transactions secured through SSL encryption.
Tips for Healthy Gaming
Following these simple habits will keep gaming enjoyable at all times.
- Only play with money that, if lost, will not affect your daily life.
- Set a budget and a time limit before you start playing, and stick to them.
- Do not place more bets in an attempt to recover lost money.
- Avoid gaming when drinking alcohol or when under mental stress.
- Take regular breaks. A break of at least 15 minutes every hour is healthy.
- Keep up your relationships with family and friends — gaming is never a substitute for social life.
Frequently Asked Questions — Responsible Gaming
The most commonly asked questions about responsible gaming are answered below.
Play Responsibly, Enjoy the Fun
At 99bb, entertainment, safety, and responsibility go hand in hand. Start exploring now.
For those aged 21 and above only | Gambling can create financial risk