99bb Terms and Conditions

1.1 — Definitions and Interpretation

In this document, "99bb", "platform", "we" or "us" refers to the 99bb online casino and betting service. "User", "you" or "member" refers to any person who has registered on this platform or is using its services. "Services" refers to the 99bb website, mobile site, and all associated digital services.

1.2 — Applicability

These terms and conditions apply to all members accessing the service from Bangladesh. The platform is intended for personal and entertainment use only. Use of the platform for commercial or resale purposes is strictly prohibited.

1.3 — Right to Amend Terms

99bb reserves the right to change, amend, or update these terms and conditions at any time without prior notice. Continued use of the platform after any changes indicates your acceptance of the updated terms. It is the member's own responsibility to review the latest terms regularly.

2.1 — Eligibility to Register

To create an account and use the services at 99bb, you must meet the following conditions:

• You must be at least 21 years of age — this platform is for those aged 21 and above only.
• You must provide accurate and truthful information.
• Each person may hold only one account; creating multiple accounts is prohibited.
• You must play in your own name and with your own funds; playing on behalf of others or using third-party funds is prohibited.
• You are fully responsible for keeping your username, password, and account details confidential.

2.2 — Identity Verification (KYC)

99bb reserves the right to verify a member's identity at any time. For verification purposes, we may request copies of a national identity card, passport, or other official documents. Withdrawals may be placed on hold until verification is complete. Providing false or misleading information will result in immediate account closure and the associated balance may be forfeited.

2.3 — Grounds for Account Closure

99bb reserves the right to suspend or close an account for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Bonus abuse or breach of wagering conditions.
• Involvement in fraud, deception, or illegal activity.
• Behavior harmful to the platform's security or to other members.

3.1 — Deposit Methods and Limits

99bb currently accepts deposits through three major mobile financial services in Bangladesh: bKash, Nagad and Rocket. The minimum deposit amount across all methods is ৳200. Deposits are generally credited to your account instantly. If there is a delay due to technical reasons, please contact our support team.

3.2 — Withdrawal Process

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours after verification. Withdrawals can only be made through the same method used for the deposit. Withdrawals of large amounts may be delayed if the account has not been fully verified.

3.3 — Financial Transaction Security

All financial transactions are secured through SSL encryption technology. 99bb will never ask for your bank or mobile banking PIN or OTP. If anyone requests this information, please notify our support team immediately.

4.1 — Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. To claim this bonus, the member must deposit a minimum of ৳200. The welcome bonus applies only once per user.

4.2 — Wagering Requirement

Before bonus funds can be withdrawn, the member must wager 20 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in wagers before withdrawing. Attempting to withdraw bonus funds before completing the wagering requirement will result in the bonus being cancelled.

4.3 — Bonus Abuse Policy

Bonuses are for entertainment purposes only; any arbitrage strategy, systematic betting patterns, or exploitation of technical loopholes to abuse bonuses is strictly prohibited. If bonus abuse is suspected, 99bb may investigate and cancel the bonus at any time.

• Claiming multiple bonuses from the same household or device is prohibited.
• Claiming bonuses using a VPN or proxy is prohibited.
• Bonus abuse may result in account closure and balance forfeiture.

4.4 — Other Promotions

From time to time, 99bb offers various promotions, tournaments, and special offers. Each promotion has its own separate terms and conditions, detailed on the promotions page. In case of conflict between the general rules and these specific terms, the promotion's specific terms will apply.

5.1 — VIP Tiers

The 99bb VIP program has four tiers. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

5.2 — Earning VIP Status

A member's VIP tier is determined based on their consistency and activity on the platform. To advance to a higher tier, members must use the platform regularly and actively. 99bb reserves the right to change the VIP program terms at any time. Cashback is automatically credited to the member's account every week.

6.1 — Fair Play Policy

99bb believes in fair play. All games are operated through Random Number Generator (RNG) technology, which ensures completely unbiased and impartial results. Any attempt to artificially interfere with the outcome of a game is strictly prohibited.

6.2 — Prohibited Conduct

The following conduct is strictly prohibited on the platform:

• Playing games using bots, automated software, or artificial intelligence.
• Exploiting any vulnerability or bug in the game software.
• Colluding with other members to influence results in your favor.
• Disrespectful behavior toward dealers or other players in live games.
• Using the platform for money laundering or financing of terrorism.

6.3 — Technical Issues

99bb is not responsible if a game is interrupted due to network problems, power outages, or device malfunctions. In such situations, we will attempt to provide the fairest possible resolution. 99bb reserves the right to void certain bets in cases of serious technical faults.

7.1 — Age Limit

99bb is for individuals aged 21 and above only. Protecting minors from gambling is one of our top priorities. If any user is found to be underage, their account will be closed immediately and all funds may be forfeited.

7.2 — Self-Control Tools

We provide members with various self-control tools, including the ability to set deposit limits, activate cooling-off periods, and temporarily or permanently exclude yourself from the platform. For more details on these tools, please visit our Responsible Gaming page.

7.3 — Addiction Prevention

Gambling should be a form of entertainment, not a source of income. If you feel that gambling is getting out of your control, please contact our 24/7 live chat support or choose the voluntary self-exclusion option. We support responsible gaming and are always ready to provide assistance.

8.1 — Intellectual Property Rights

All content, logos, graphics, software, designs, and other elements on the 99bb platform are covered by our intellectual property rights. Reproducing, distributing, modifying, or using any part of this content for commercial purposes without prior written permission is prohibited.

8.2 — Personal Data Protection

We take the protection of your personal data very seriously. For details on data collection, use, and protection, please visit our Privacy Policy page, which forms an integral part of these terms and conditions.

9.1 — Disclaimer of Liability

To the maximum extent permitted by law, 99bb is not liable for:

• Any damage to the member's computer, mobile device, or other device.
• Game interruptions caused by internet connectivity issues.
• Failure or delays by third-party service providers.
• Any loss resulting from the member carelessly disclosing their account information.
• Any financial loss from the member's gameplay — gambling carries financial risk.

9.2 — Service Disruptions

The platform may be temporarily unavailable due to maintenance, upgrades, technical issues, or unforeseen circumstances. 99bb is not liable for any loss caused by such disruptions. We always strive to keep the service running normally.

10.1 — How to Submit a Complaint

If you have a dispute or complaint, please first contact us via our 24/7 live chat support or by email. We generally aim to resolve all complaints fairly and promptly. Please include all relevant information and evidence with your complaint.

10.2 — Final Decision

99bb's decision in resolving a dispute shall be final and binding, unless proven otherwise by law. We always strive to be fair and transparent toward our members. For any complaint, you must contact us within 30 days.

11.1 — Contact Methods

For any questions, issues, or suggestions, please contact us:

• 24/7 Live Chat — support available directly in Bengali.
• Email: [email protected]

11.2 — Enforceability of this Agreement

If any part of these terms and conditions is found to be invalid or unlawful, the remaining parts will remain fully in effect. These terms have been drafted in Bengali and the Bengali interpretation will take precedence. These terms are the sole valid document governing your relationship with 99bb.